Returns & Exchanges

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Our products are not eligible for Return/Exchange

WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures at esscentiaparfums[at]gmail.com and we will take care of the rest.